Website Terms and Conditions of Use

These terms define your access to guides, itineraries, and support provided by Solivorentaq in Malaysia. By using the website, you accept these terms and our service practices.

February 3, 2026

Acceptance of Terms

Accessing our city guides or routes means you agree to these terms. If you do not accept or have questions, please discontinue use and contact our support team for clarification.

Definitions

Key terms explained to improve transparency and understanding for users.

‘Service’ refers to our website, guides, itineraries, and support resources accessible through solivorentaq.sbs.

‘User’ means any individual accessing, booking, or reviewing our city route content via the website.

‘Content’ comprises written materials, images, and route maps produced for informational purposes only.

‘We’, ‘our’, or ‘us’ refers to the Solivorentaq team responsible for guides.

Service Usage Guidelines

Use our city guides for personal, non-commercial exploration. Do not copy, republish, or monetize content unless given express written consent.

Eligibility

Users must be legally able to enter contracts in Malaysia. Certain tours may require participants over 18 years of age.

Some services may have age or group restrictions. Contact us for eligibility information.

User Responsibilities

Users must follow site rules and respect all terms referenced herein to ensure safe and enjoyable use.

Provide accurate, lawful information during booking or inquiries.
Use guides only for lawful activities and personal exploration.
Contact our support team if you have concerns about accessibility, booking, or terms interpretation.
Abide by all local regulations, including those linked to public safety and group gatherings.

Prohibited Conduct

Our service is reserved for appropriate use as outlined below.

Posting or submitting fraudulent, misleading, or offensive materials through any part of the website.
Attempting unauthorized access or disruption of site operation, guides, or data systems.
Selling, distributing, or altering our content or itineraries without consent.
Misrepresenting personal details to misuse offers or access services not intended for you.
Engaging in actions that could damage our service or the integrity of our guides and partners.

Intellectual Property Rights

All website content, guides, and graphics are protected under copyright and intellectual property laws. Reproduction, distribution, or modification is strictly prohibited except with written permission.

User Content

If you submit feedback or suggestions, we may use them to enhance our guides. All entries are voluntary and become part of our service record.

User Content Rights

You have rights over your submitted information and can request corrections or removal by contacting our support team.

Privacy and Data Practices

Your information is managed per our privacy policy, following Malaysia’s data protection laws and GDPR where relevant. For full details, consult our privacy page.

See privacy policy

Site Disclaimer Information

Use our city guides as references and travel support only. We make no promises about results or flawless experiences.

Travel Results Caution

Results may vary depending on your personal preferences, route selection, and other external factors beyond our control.

Limitation of Liability

Our team is not responsible for delays, user errors, or third-party changes affecting routes or experiences. Liability is limited by law.

Indemnification

Users agree to defend and protect Solivorentaq against losses, claims, or damages due to misuse of the service or violations of these terms.

Dispute Resolution Process

If you have a dispute, first contact our support team to resolve the matter amicably whenever possible.

Arbitration

Disputes unresolved by direct contact can proceed to arbitration under Malaysian law and standards.

Arbitration decisions will be final except as otherwise required by law.

Online Dispute Resolution

We support EU ODR for eligible European users, who may contact the platform for resolution.

Learn about online dispute resolution

Severability

If any term here is found unenforceable, the remainder remains valid and enforceable.

Entire Agreement

This document constitutes the full agreement between you and Solivorentaq concerning our services.

Applicable Law and Jurisdiction

All terms and site use are governed under Malaysian law, regardless of country of residence.

Termination

We reserve the right to restrict or remove access to our guides and services in event of misuse or policy breach.

Modifications

Changes to these terms will be posted here. Continued use indicates acceptance of updates.

Contact for Terms Clarification

Direct term questions or requests for clarification to our support email or phone below.

Email Address: content@solivorentaq.sbs

Phone: +6017-725 4716

Address: Equatorial Plaza, Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia

Effective Date: February 3, 2026

Version: 2.0