Privacy Policy Statement

At Solivorentaq, your privacy matters. This policy explains how we handle, store, and protect your information when you use our guides and services online in Malaysia.

What Information We Collect

We collect only essential information to deliver city guide content, manage bookings, and provide a tailored service.

• Contact details, such as email address, for communication and identification.
• Booking and inquiry information, including requests or preferences submitted to us.
• Technical data, like device type or browser, to help improve user experience and service reliability.
• Feedback provided voluntarily to refine and improve our routes and support.

How We Use Your Information

Personal data is used to facilitate bookings, personalize route recommendations, and enhance overall service quality.

• Respond to inquiries, bookings, or support requests through your provided contact details.
• Tailor guides or itineraries based on supplied preferences to improve relevance.
• Analyze aggregate website usage to refine our route recommendations and technical performance.
• Use contact information for service alerts, updates, or essential communication only.

Legal Basis for Processing

All data collected is managed in compliance with Malaysia’s Personal Data Protection Act and GDPR where applicable.

User data is processed for legitimate interests, contract fulfillment, and with clear consent when necessary. You may withdraw consent at any time.

Sharing Information

Your information is only shared to provide requested services or where required by law.

• Essential data is provided to guides or partners strictly as needed to facilitate your booking or route experience.
• Regulatory bodies may require access for legal compliance and only with proper oversight.
• We never sell personal information to third parties or use it for unrelated marketing purposes.

Data Security

We take strong security measures to prevent unauthorized access, loss, modification, or misuse of your information. Our team uses secure systems, regular monitoring, and confidential handling at every stage. Data storage and sharing are strictly limited to service requirements.

Your Rights

You may review, update, or delete your personal information by contacting us at any time.

• Request access to personal data we hold about you for city guide services.
• Correct or update your information to ensure accuracy and relevance.
• Request deletion of personal data when it is no longer necessary for services.
• Withdraw consent for use and request limitations on data handling.

Cookies & Tracking

We use cookies to improve website navigation and tailor your guide experience. These help remember preferences and enhance your visit.

View cookie policy View cookie policy

Contact Us

If you have questions or concerns about this policy or your data rights, please contact us using the details below.

Policy Updates & Changes

We may update this statement to reflect changes in our services or regulations. Please check regularly for revisions to stay informed.